Returns + Exchanges

 

RETURNS

At Urban Design, we take pride in the exceptional quality and craftsmanship of our furniture. Our attention to detail in design, material and construction is unyielding. And so is our commitment to customer satisfaction.

RETURNING MERCHANDISE

Please note that proof of purchase is required for a refund. Upon return, your item will be inspected, and exchanges, credits and refunds will be issued for the purchase price only. Any taxes charged will be refunded in accordance with state and local laws. Shipping charges are non-refundable with the exception of damaged or defective merchandise. Return shipping and re-stocking fees may apply. We offer a one-time price adjustment when an original sales receipt or proof of purchase is presented within 15 days of order delivery or purchase from a store.

When returning an item, please complete the information on the back of your packing slip, and use the return address label we provide. Pack your return securely and be sure to ship it via insured US Mail or UPS Ground. Retain your shipping receipt for your records.

Should you decide to cancel a return and keep the item after a refund was issued, we reserve the right to charge your credit card in the amount of the refund issued.

STOCKED FURNITURE

We carefully inspect each item prior to shipment and make every effort to fully inspect each piece as though it is going to our home before we ship. Should you discover a defect in your furniture when it arrives, however, please contact us immediately at 716.714.5861.  

Furniture that is refused because it does not fit through an entryway will be refunded in merchandise or store credit only.

STOCKED NON-FURNITURE ITEMS

We accept returns for Non-Furniture Items within 15 days, with proof of purchase.

SPECIAL ORDERS

Special orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. A non-refundable 50% deposit will be taken when the order is placed.

FINAL SALE & CLEARANCE ITEMS

All clearance items, from the Urban Design Store or online, are considered final-sale items and cannot be returned.

PRICING

All prices in our Store and online are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates will vary and are subject to change.

ATTENTION:

We strive to accurately describe and represent every item…. But, we are human and there may be errors in the prices, descriptions or images of certain merchandise.   We must reserve the right to restrict orders of those items.